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Privacy Policy

Last updated: 07.05.2026

This Privacy Policy explains how Softberry Digitalcollects, uses, stores, and protects personal data when you visit our website, contact us, use our services, or communicate with us through channels such as email, phone, contact forms, social media, or WhatsApp.

This policy applies to the website: https://softberry.digital and to communications with Softberry through WhatsApp Business, including the WhatsApp Business Platform.

1.Who we are

Softberry Digital provides digitalisation, ERP, CRM, software development, automation, consulting, and related digital services for businesses.

For any privacy-related request, you can contact us at: hello@softberry.digital.

2.What personal data we collect

Depending on how you interact with us, we may collect the following categories of personal data:

  • Name and surname
  • Company name
  • Job title or role
  • Email address
  • Phone number
  • WhatsApp phone number
  • Messages and communication history
  • Information submitted through website forms
  • Information related to business needs, projects, requests, or service inquiries
  • Meeting details and commercial discussions
  • Technical information such as IP address, browser type, device information, and website usage data
  • Cookie and analytics data, where applicable

If you contact us through WhatsApp, we may process your WhatsApp phone number, profile name, message content, attachments, and metadata necessary to send and receive messages.

3.How we collect personal data

We collect personal data when you:

  • Visit our website
  • Fill in a contact form
  • Request an offer or consultation
  • Contact us by email, phone, WhatsApp, LinkedIn, or another communication channel
  • Become our client, partner, supplier, or prospective client
  • Subscribe to updates or communications, where available
  • Interact with our website cookies or analytics tools

4.How we use your personal data

We use personal data for the following purposes:

  • To respond to your requests and inquiries
  • To provide consultations, offers, and business proposals
  • To deliver our services
  • To manage relationships with clients and partners
  • To communicate about projects, meetings, support, and service-related updates
  • To send WhatsApp messages related to your request, project, service, support case, or business relationship with us
  • To improve our website, services, and communication processes
  • To comply with legal, tax, accounting, and regulatory obligations
  • To protect our rights, systems, users, and business interests

We do not sell your personal data.

5. Communications via WhatsApp Business

Softberry may use WhatsApp Business services, including the WhatsApp Business Platform, to communicate with customers, potential customers, partners, and others who choose to contact us or receive communications via WhatsApp.

When you communicate with us on WhatsApp, we may process:

  • Your phone number
  • Your WhatsApp profile name
  • The content of messages
  • Files, images, or documents that you send us
  • Delivery and interaction data with messages
  • Information necessary to provide support, respond to your request, or manage the business relationship

We use communications via WhatsApp for purposes such as:

  • Responding to inquiries
  • Providing customer support
  • Sending service-related updates
  • Confirming appointments or meetings
  • Discussing ongoing projects
  • Sending requested commercial information
  • Sending notifications when you have requested or agreed to receive them

Where necessary, we will send WhatsApp messages only to users who have previously contacted us, who have an existing business relationship with us, or who have given us the appropriate permission to receive messages from us.

You can stop receiving messages from us on WhatsApp at any time by contacting us athello@softberry.digital.

You can also block us directly in the WhatsApp application.

6. Legal basis for processing

If you are in the European Union or in a jurisdiction with similar data protection rules, we process personal data on the basis of one or more of the following legal grounds:

  • Consent, when you have given us permission, for example for certain communications or cookies
  • Contractual necessity, when processing is necessary for the provision of a service or for taking steps prior to entering into a contract
  • Legitimate interest, when we communicate with business contacts, respond to requests, improve services, or protect our operations
  • Legal obligation, when we need to process data for accounting, tax, compliance, or legal obligations

7. Sharing data with third parties

We may share personal data with trusted service providers when necessary for the conduct of our business, such as:

  • Hosting providers
  • Email and communication providers
  • CRM or project management tools
  • Website analytics providers
  • Providers of accounting, legal or compliance services
  • WhatsApp Business Platform / Meta, when we communicate via WhatsApp
  • IT, security and infrastructure providers

These providers may process personal data only to the extent necessary to provide us with services and in accordance with applicable data protection requirements.

We may also disclose personal data if required by law, public authorities, courts, or to protect our legal rights.

8. International data transfers

Some service providers may process data outside your country or outside the European Economic Area. Where necessary, we use appropriate safeguards, such as contractual clauses or other legally recognised transfer mechanisms.

9. How long we retain data

We retain personal data only as long as necessary for the purposes described in this policy.

Typical retention periods may include:

  • Contact data and requests: as long as necessary to respond and to maintain business records
  • Customer data and contracts: for the duration of the business relationship and in accordance with applicable legal periods
  • Accounting data and invoices: in accordance with legal tax and accounting obligations
  • WhatsApp messages: as long as necessary for managing the conversation, providing support, documenting the request, or maintaining the business relationship
  • Website analytics data: in accordance with the retention settings of the analytics tools used

We can delete or anonymise data when it is no longer necessary.

10. Cookies and website analysis

Our website may use cookies or similar technologies for:

  • The proper functioning of the website
  • Understanding how visitors use the website
  • Improving user experience
  • Measuring website performance
  • Supporting marketing or advertising activities, where applicable

Further details can be provided in our separate cookie policy:https://softberry.digital/cookie-policy.

The cookie policy does not replace this Privacy Policy. It only explains the processing related to cookies.

11. Data security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we take appropriate measures to protect the data we process.

12. Your rights

Depending on your location and applicable legislation, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of data
  • Request restriction of processing
  • Object to certain processing activities
  • Withdraw consent when processing is based on consent
  • Request data portability
  • Submit a complaint to a data protection authority

To exercise your rights, you can contact us at:hello@softberry.digital.

We may need to verify your identity before responding to your request.

13. Marketing communications

If we send marketing communications, we will do so only where permitted by law.

You can unsubscribe from marketing communications at any time using the unsubscribe option, responding with an opt-out message, or contacting us directly.

14. Children's privacy

Our services are intended for businesses and professional users. We do not knowingly collect personal data from children.

15. Links to other websites

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of these third-party websites.

16. Changes to this Privacy Policy

We may update this Privacy Policy periodically. The updated version will be published on this page, along with a new date of the last update.

17. Contact

For questions or requests regarding privacy, you can contact us at: